Everything About Our PRM Inquiry Process

For over 15 years PRM-TAIWAN B2B Platform for Plastics and Rubber Machinery Industry has helped business companies all around the globe matchmake to Taiwanese Machinery Suppliers with exclusive machinery content, machinery related interview videos and many more.. 
In this article we are going to explain the various ways where business companies contact us and how we provide our service to process each inquiry.


Optional ways to send your Inquiry through our B2B Platform 
The most common way to send an inquiry on our platform is via Contact PRM Form with few simple steps for completion. This type of inquiry is usually for clients who need help finding their needed supplier, machinery or information. 
 

Another type of Inquiry can be sent through the Suppliers Company Page, Suppliers Machinery Page, Machinery Videos, Suppliers E-Catalogues, or our bi-monthly E-NEWS Letters publications via email. These are mainly for those clients who already know the supplier or throughout their search they got interested in the machinery information provided and desires to contact the Supplier. 


Multiple streaming platforms to send your Inquiry
PRM also stands a place on YouTube, Facebook and LinkedIn through a channel called PRM MEDIA CHANNEL. On these Social Media platforms you will be able to find our weekly machinery and suppliers posts for the Plastics and Rubber Industry. Within the posting materials you will find out at the “Caption Section” some links provided for you to send your inquiry to contact the suppliers. 

Also, international clients send us emails or call our office requesting the machinery they need. For this part, our Inquiry Department Specialists will get in touch with you and will proceed to use WhatsApp, WeChat, or LINE for a follow-up and completion to the very last step towards your satisfaction, so we got you backed up! 

 

Advantages of PRM Platform’s FREE Membership

• Direct Suppliers Contact: From your personal account you can contact our Platforms Suppliers in an easier and faster way. 
• Email Notifications: After your inquiry completion you’ll promptly receive an email notification confirming we have processed your inquiry.
• Inquiry Tracking Process: After your inquiry completion you’ll be able to track the progress of your inquiry in a convenient way.
• Upload File Function: For a clear and complete inquiry uploading a file will be useful, abstractly speaking, for our suppliers to attend to your specifications in a precise way.
• Inquiry History Record: For every inquiry you have made, our system will record it and will be very useful for you to keep a history of your past inquiries.

PRM-TAIWAN Inquiry Process
Once we have received your inquiry regarding its source our Inquiry Department Specialists will record your inquiry and then analyze your inquiry content. If the Inquiry lacks information our Specialists will proceed to contact you via the email or phone number you provided for a better understanding of your request. Once we have done this step we will proceed to the “Supplier Selection” with the purpose to match your needs with the best supplier. Afterward, you will receive an email notification sent by our system saying we have forwarded your inquiry to its respective supplier or suppliers.

Customer Feedback
Our PRM Inquiry Specialists are always in the search of providing a proactive and convenient way to satisfy each customer experience and needs. Many are the cases in which International and Local Customers have been able to reach out to our suppliers, or the other way around, and there’s a communication problem between them. This is where our Inquiry Specialists take an important role as a Communication bridge between both parties. In this way we connect, match, care, and bring in long-term business opportunities.